Shipping and Handling
We do our best to have all packages shipped out of our fulfillment center within 1-3 business days of your payment processing successfully.
The time it takes your package to get to you depends on the shipping method you choose at checkout:
USPS Priority takes 2-3 days
USPS First class takes 2-5 days
UPS 2nd Day Air takes 2 days
UPS Ground shipping takes 5 days.
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase. If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.
Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable.
For other shipping related questions, refer to our FAQS.
Refund Policy
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen. You can return most unopened, unused products within 7 days of receiving it.
Return Process
- Email us at kyggrass@gmail.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address
- Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
- Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at kyggrass@gmail.com . We will be happy to refund or replace your purchase.
*Kentucky Green Grass will only accept returns and refunds from purchases made on kentuckygreengrass.farm. Kentucky Green Grass will not allow returns from a purchase made in a retail store.
**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.
Delayed / Lost packages:
Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.
For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.
If you would like insurance please use Priority Mail which does come with $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. If it has been more than 15 days and you do not have the package, please contact us and we will file the claim. Please note the insurance for priority mail is only $100, this is all we will reimburse if a package does not arrive. If you would like additional insurance, please inquire with customer service.
We are not responsible for any package being stolen off your doorstep or mailbox. We are not responsible if a package is stolen out of your mailbox or doorstep.